Terms & Conditions

By creating an account, placing an order, or using any of our services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with any part of these terms, you must not use our services.

We offer virtual private servers (VPS), cloud infrastructure, software licenses (e.g., cPanel, Plesk), technical support, and related hosting products. Details and pricing are available on our website.

By using our services, you agree to:

• Provide accurate and up-to-date information
• Maintain the confidentiality of your login credentials
• Be solely responsible for the content and activities on your server
• Comply with all applicable laws and regulations

• Services are billed in advance based on the selected plan and billing cycle.
• Failure to pay invoices on time may result in service suspension or termination.
• We accept major credit cards, PayPal, and other payment methods shown at checkout.
• All fees are non-refundable unless stated otherwise.

• You may cancel your service at any time via your client dashboard.
• Refunds may be available only for first-time purchases within a specified money-back period (if offered).
• Domain registrations, software licenses, and setup fees are non-refundable.

We reserve the right to suspend or terminate services without notice if you:

• Violate these Terms or acceptable use policies
• Engage in illegal or abusive behavior
• Fail to pay invoices within the grace period

Serious violations may result in immediate termination and permanent banning.

• You are responsible for maintaining your own backups unless you've purchased or enabled backup services.
• While we offer daily or on-demand backups on some plans, we do not guarantee data recovery.

We strive to maintain 99.9% uptime for our VPS and cloud services. However, occasional downtime may occur due to maintenance or unforeseen issues. We will make reasonable efforts to notify customers in advance of scheduled maintenance.

• Technical support is available 24/7 via ticket, chat, or email.
• We aim to respond to all support requests promptly.
• Managed services include proactive monitoring, updates, and troubleshooting. Unmanaged VPS clients are responsible for their own software/server maintenance.

We may update these Terms from time to time. When changes are made, we will update the effective date at the top of this page. Continued use of the services implies acceptance of the new terms.

These Terms shall be governed and interpreted under the laws of Jordan. Any disputes shall be resolved in the courts of Jordan Legislation.